Organization Development
The performance of the organization as well as of individual staff members is key to the successful implementation of the strategy and to the realization of targets. Nevertheless, organizational performance may not necessarily and exclusively depend on the qualification and motivation of employees; there are other factors, such as corporate culture, corporate values, organizational structure and leadership style, which may have important impact, as well.
During the operation of any IT organization, there will be numerous tensions, conflicts the manager needs to address. There may be a fundamental conflict of interest
- between business side customers and the IT function
- the users and the IT function
- the vendors and the IT function
- the development team and the operation team
- the operation team and the IT helpdesk
A resource efficient solution of these potential conflicts may be the correct and stable operation of processes which are based upon cooperation across the business organization. In an IT function, the smooth operation of some processes may be facilitated by the organizational structure itself, while for other processes, particularly where cross-unit operation is required, special attention should be devoted to their efficiency.
An organizational structure which best suits the capabilities of the business, the precise descriptions of job responsibilities, definitions of (process, organizational or functional) roles where no overlapping or uncovered responsibilities waste energy or resources, will all boost or contribute to the ultimate performance of the IT.
Whenever an organization development solution is necessary, we recommend the application of the Hunting Territory method, developed by dr. István Görgényi.