Software Asset Management  is a business practice that involves managing a company’s software assets throughout all stages of their life-cycle in order to allow for their lawful use, as well as clear and economic operations.

The objective of an IT Continuity Plan (not to be confused with a Business Continuity Plan – BCP) is to define and record measures which are required for ensuring the accessibility and availability of IT services defined and specified in the SLA (if there is one).

Service level management is a key activity during the cooperation of the IT service provider and the customer. In the recent period, there has emerged a trend that companies conclude formal service level agreements not only with their third party IT service providers but also with the corporate IT function. All this is even more intriguing when a parent company’s centralized IT function executes service level agreements with the company’s subsidiaries (as customers).

One of the greatest challenges that IT functions face these day is how they can demonstrate to the business organization the value that IT performance adds to the overall success of the corporation and how they can refute the notion that IT is no more than the largest cost driving function within the company.